Terms & Conditions
This website is operated by the company under the trade name «Relia Eshop», with registered seat at 45 Andrea Avraamidi Str.2024, Nicosia, Cyprus.
The Terms and Conditions set forth below shall apply to all use of the "Website" and purchase of products through the Website.
Before entering and browsing the website, please consult the following terms, which are the general conditions of sale governing the distance selling of products on the date the order was placed through the Website, (hereinafter abbreviated as the "Relia Eshop").
By accessing, browsing, registration, and / or use of the website for information and / or purchase of products available through the Relia Eshop you acknowledge that you understand these Terms and agree to abide by them without reservation.
The Company reserves the right to modify and update these terms at any time it deems necessary, unilaterally and without notice by updating the present text with the insertion of any change or addition. The use of the Website after such change or modification is deemed to constitute acceptance by the guest/user of such changes, modifications, additions or deletions.
1. Users' registration
1.1. Registration on the website is permitted only to those who: (a) have full legal capacity (at least 18 years of age), b) have a mailing address in Cyprus or abroad, c) have an e-mail (e-mail).
1.2. Each user hereby declares and guarantees that: (a) at the time of registration on the website provides complete, accurate and truthful information about itself and its electronic and telephone contact details, and (b) has the necessary legal requirements for the registration and use of the Relia Eshop.
1.3. Registration to the Website is performed through the completion of the special online form available on the Website that requires completion of mandatory fields without the completion of which the registration process will not be completed. Among other information, the user is required to set its access data consisting of an email account and a password. The User should keep its password secret at all times and therefore is solely responsible for all activity, liability, claim, cost and / or expense related to any use, illegal or unenforceable of its access data.
1.4. To purchase a product, it is not necessary to register as a member of the E-Shop. However, users registration on the website enables them to create a personal account that they will have exclusive access so as to be able to make quick and easy purchases at a later time without being necessary to enter certain data each time it wishes to make a purchase, as well as to make use of specific applications which are only available to registered users of the e-shop.
1.5. Users data and details of their transactions with the Relia Eshop are treated as confidential information. By providing their data in the context of transactions with the Company Users agree and accept the forthcoming processing of the above for the needs of the specific transaction, as well as the disclosure of such information to employees of the Company for this purpose.
2. Products’ description
2.1. The Company derives information on the technical characteristics of each product from the web pages of its manufacturer or/and its packaging (where possible).
2.2. The Company makes its best efforts to accurately describe the products and its main features and specifications. However, the Company cannot guarantee the absolute accuracy of the features / specifications thereof, and assumes no responsibility for any inaccuracies in the information provided by the manufacturers of those products or for any errors that may have crept while posting such information on the Website.
2.3. The User is solely responsible for the review of technical information and information on the suitability of products ordered through the Relia Eshop. The Company assumes no responsibility for any incompatibility of ordered products with other products of the user.
3. Order Procedure
3.1. Completion Form / Order Placement: Users select from the list or search through products specific products / product codes and place them in the Shopping Cart. Following they choose from Cart those products that they eventually wish to order and fill in the special "Order Form", review its overall picture, accept the Terms and Conditions of the Relia Eshop (by selecting the appropriate box) and give by clicking on the “Buy” button their final order. At each step of the above there is the option "Back" next to "Continue" or "Buy" so as to correct errors before the placing of the order. All orders are archived electronically and users (the "Clients") are able to have access to their content, if they wish to.
3.2. Download Order Confirmation: The Order is considered to be received by the Company from the time that the Customer receives a status update request with the title "Receiving Order Confirmation" which will set out the key elements (order number), the ordered products, the billing and shipping address, method of payment, the total amount of the order, etc.
3.3. Order Processing: The Company shall process all orders received. During such processing the availability of stock for the products ordered will be confirmed. Processing of orders will be performed from Monday to Friday from 10:00 am to 18:00 and Wednesday from 9:00 a.m. until 13:00, while the processing of orders submitted on Saturday, Sundays and holidays shall be made on the next business day.
If the goods ordered are not available at the time of the order and its processing, the Company reserves the right not to accept such order and therefore the sales contract will not be concluded. The client will be informed without undue delay. Payments prepared to be executed or already executed will be canceled. Any payments will be returned to the user without undue delay, by the same means he chose to perform the payment.
The Company reserves the right to cancel the order, and not to proceed with its execution, in the event that the Client is found to have declared false or incorrect information on the Order Form.
3.4. Order Confirmation: After placing the order the Client will receive a confirmation of its order receipt, which is sent automatically under the title "Confirmation of Order Receipt", certifying that the client’s order has been received by the Company. However, does not constitute acceptance of the client’s proposal for the purchase of the product. The acceptance of the proposal will be performed only following the declaration of acceptance by the Company, which will be sent by separate email under the title "Order Confirmation" that will also confirm the shipping the product to the stated address.
3.5. Order Cancellation: The Client has the right to cancel the order at any stage before receiving the email with its "Order Confirmation" Please (local charge) in order to place an order by phone, he should confirm the offered order and acceptance of the present Terms and Conditions. In cases where the Client has an email address, he will receive e-mail in which he will actively have to accept by clicking the relevant button, otherwise, if he does not accept within 5 days or he actively denies, the order will be canceled. In cases where the Client does not have an email address, the User will accept the order submitted and the present Terms and Conditions before delivery of the products, otherwise the products will not be delivered.
4. Product’s availability
4.1. Products readily available: The availability of each product is displayed in a prominent place in the Relia Eshop. The Company makes its best efforts to ensure that all products displayed at the Relia Eshop are also available in its warehouse, however there is a chance that some of them have run out / are temporarily unavailable or the manufacturer / supplier to have ceased indefinitely their manufacture and disposal. If the product selected by the Client is not available, the Company will inform him about the estimated availability and delivery date on the day following the day of receipt of his order and will be required to contact the Company for amending the order as appropriate.
4.2. Products available "on demand": For these products the customer will be informed within 2 working days if and when it will be available and therefore, at what time the delivery will be made.
4.3. Multiple products in one order: When a sole order includes more than ore product, the order is executed when all products included in the order are available so as to avoid additional cost of transport. If for any reason the Client wants us to deliver those products which are readily available, Please stating your order number or place a separate order for unavailable products.
5. Product’s prices
5.1. Before sending the Order Form the client should take into account the following:
- The prices of the products posted on the Relia Eshop include the legal VAT, but not the delivery charges, which are calculated in accordance with the clause 6.2. below. For the time being, clients are charged at the VAT rate that applies in Cyprus (19%). The VAT is not applicable for purchases from non-Cypriot EU companies which have an EU VAT number. The Client has to fill its VAT number in the Order Form.
- The prices of the Relia Eshop may change at any time without notice.
- The Company is not liable for any technical, typographical or spelling errors in prices or pictures on the product characteristics.
5.2. The Company makes its best effort to ensure that prices shown on the Relia Eshop next to product images are correct. However in the event of a dispute between the price that appears next to the product and the price of the same product in the Order Form, the price indicated in the Order Form will only be accepted as the price of the product.
5.3. In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price compared to its market value, we would like to kindly ask you to before ordering the product.
5.4. The products of the category «Special Offers» will be available while their supplies last.
5.5. For the purchase of the products of the website the following means of payment are available:
b. bank deposit,
c. COD (Cash-On-Delivery)
For more information Please
6.1. Place of delivery: Products will be delivered to the address that the Client has appointed during the placement of his order, with the exception of cases that the client has chosen to receive the product from the physical store.
6.2. Shipping Costs: The Company cooperates with a courier service provider, in order to ensure safe and fast shipment of the products ordered. Shipping costs are calculated according to the estimated weight (according to the rule of weight-volume set by the courier service provider and place of delivery). Shipping costs are borne by the client, who will be informed of the exact cost of each shipment before placing his order. For more information about shipping costs, please visit the link: Delivery . If the option of COD (Cash-On-Delivery) is available for your country, please note that the cost of this service is included in the shipping costs. This cost cannot be challenged after shipping.
6.3. Timing of delivery: The Company undertakes the obligation to its best effort to ship the products to the Clients within the time limits included in the Order Verification, however in case of delay the Company assumes no responsibility, especially in cases of late delivery of goods from the shipping company. The Customer expressly agrees and acknowledges that late delivery does not constitute a reason to refuse the receipt of the Products and pay the outstanding amount to the Company in relation to the relevant order. Also, the Company is not responsible for the delivery time of products in cases of strikes, extreme weather, απεργιών, ακραίων καιρικών φαινομένων, as well as their delivery to ‘hard to reach areas’, as defined by the courier that the Relia Eshop cooperates with.
6.4. Products shipped to the Customer shall remain the property of the Company until delivery to the Customer and the full payment of the price.
7. Right of withdrawal
7.1. Each Client has the right to withdraw without reason from the distance contract concluded with the Company exclusively within fourteen (14) calendar days from the date of the product’s delivery by returning it at its original state with the submission of a Statement of Withdrawal.
7.2. The Statement of Withdrawal (a model form of the Statement of Withdrawal can be found here) should be send in writing with a registered letter to the Company, based in Nicosia, 45 Andrea Avraamidi Str.2024, Nicosia, Cyprus Or you may the Company.
7.3. The Client should be aware that upon exercise of its right of withdrawal by one of the aforementioned options, the Company will send a Confirmation of Acceptance of the Statement of Withdrawal. If such Confirmation is not received by the Client within a reasonable time from the day that the Declaration of Withdrawal was sent, the Client should contact the Company again.
7.4. The Client will have to manage and consider the Product received in the way that would manage and would consider this product in a physical store only to establish its nature, characteristics and functioning in order to decide whether it will proceed with the purchase or not (the "Usual Examination").
7.5. In case of a valid exercise of the right of withdrawal:
a. The Client must return the product to the Company without delay and in any event within 14 working days from the date of withdrawal, accompanied by the receipt or purchase invoice.
b. following the Product’s return, the Company will reimburse the Customer with the money paid for its purchase (e.g. price for the purchase of the product, delivery expenses) following deduction of:
(i) the costs of the Product’s return by the Customer to the Company,
(ii) any deduction of the Product’ value, if and to the extent that this is due to its management beyond Usual Examination, as defined in Article 7.7. below.
c. if the Product is returned to the Company by a courier chosen by the Client and not the courier service provider chosen by the Company, the return is at the risk of the Customer.
7.6. The right of withdrawal does not apply and no refunds will be accepted for:
a. Products that can be copied, as well as products that carry sound or video and audio or software that were unsealed by the packaging (e.g. Multimedia, CD, DVD, software, games), if the original cellophane wrapper is missing, if the wrapper is opened, torn, marked, etc.
b. products at a discount and / or offer refund or exchange for which other products will not be accepted unless there is a defect.
c. products used. Use of a product constitutes the installation of programs (e.g. installation of an operating system on a computer) putting it in operation, placing of components on the Product.
d. products manufactured according to the specifications designated by the Client or according to its personal requirements and personal customizations or products that due to the nature cannot be returned,
e. products which are customized through registration of the device by the Client following their delivery e.g. registration of a smart phone etc.
7.7. Reduction of the product’s value: If the Client has made use of the product to be returned due to withdrawal beyond Usual Examination, he will be liable for paying the following amounts for the reduction of its value as follows:
- The price of the products which will be returned without packaging or damaged packaging, but all their supporting documents, will be returned by the Company to the Client following a reduction up to 20%
- The price of the products which will be returned without packaging or damaged packaging and without their supporting documents and they have been activated by way of the initial installation (e.g. printers, multifunction printers, laptop, tablet, desktop, smartphones, accessories such as mounting etc.), will be returned by the Company to the Client following a reduction up to 20%. If the package is complete, but activated, their price will be returned by the Company to the Client following a reduction up to 20%.
7.8. In case of a valid exercise of the right of withdrawal, the Company will fulfill its obligation to refund to the Customer without undue delay, within 14 calendar days after the return of the Product with the payment means by which the payment was carried out by the Customer, unless otherwise agreed with him. It is expressly agreed that by accepting the present Terms and Conditions the Client provides an irrevocable mandate and consent to the Company to withhold from the amount reimbursed any return costs, borne by the Client and any compensation in case of destruction, damage or failure of the product or impairment due to actions of the Client. In any case the Company is entitled to claim by any legal means for compensation for any damage (indicatively either in terms of cost reimbursement or destruction, damage or injury, impairment of the product etc.).
8. Warrantee / Defective products
8.1. Products sold through the Relia Eshop are accompanied by the exclusive warranty of their manufacturer. Warranty terms are available in the user product warranty or the general sales conditions of the manufacturer.
8.2. The manufacturer of each product shall be liable for any damage caused by a defect in his product. Any agreement to reduce or discharge the manufacturer from its liability is void. All claims against the manufacturer for damages shall be barred three years after the injured learned or should have learned about the damage, the defect and the identity of the manufacturer. After ten years after the release of the product the rights of the injured party against the manufacturer shall be barred. In case of doubt as to the identity of the manufacturer of a product purchased from our company, please let us know.
8.3. Each durable consumer product (a durable product is a product designed to be used repeatedly for a long time e.g. computer) is accompanied by the written warranty of its manufacturer or the company that introduced the product in the EU or the company that places its trademarks on the product’s packaging and is presented as its manufacturer (the "Supplier"), as defined in the Law 7 (I) / 2000.
Please pay special attention to the conditions provided by the supplier’s warranty as well as to the other accompanying documents and information included in the products upon responsibility of the Supplier and in particular those which relate to information on the safe use and maintenance of products. Especially we would like to bring to your attention on the following:
α. The supplier must provide the consumer in writing, in one of the official languages of Cyprus or symbols internationally established, clear and complete instructions for the safe use, maintenance, maintenance and full use of the product and information on the risks associated with its use and maintenance.
b. The warranty should include in a simple, legible and understandable manner in one of the official languages of Cyprus, at least the name and address of the guarantor, the product covered by the warranty, the exact content, duration and the extent of the territorial force. The guarantee shall be in accordance with the rules of good faith and not undermined by excessive clauses exceptions.
c. The warranty period must be reasonable in relation to the expected duration of the product’s life. The expected duration of the product life is the reasonably expected time during which the product will be used in accordance with its intended purpose, even after repair or replacement of certain parts, until its wear from regular use make the product useless or its further use economically unviable. Especially for high technology products, the warranty period must be reasonable in relation to the time at which the products are expected to remain technologically modern, although this time is shorter than the probable duration of life.
If during the warranty period the product defect occurs and the supplier refuses or delays its repair beyond the time that is necessary for the specific category of damages to be repaired, the consumer will be entitled to ask for the replacement of the product with a new one that has the same features and the same quality or if not repaired it can request for cancellation of the contract. If the required repair time exceeding fifteen (15) working days, the Client is entitled to ask for a temporary replacement of the product for the duration of the repair. A breach on the part of the Supplier's obligations shall not affect the validity of the guarantee, which the consumer can invoke and require the vendor to respect. In case of replacement of the product or replacement, the warranty is automatically updated throughout the duration to the new product or a replacement.
d. Over and out of the products’ warranty, the Supplier of new consumer durables products must provide consumers with a continuous supply of technical services for the maintenance and repair for a period equal to the probable duration of life. Also, the Supplier must allow consumers with the option of purchasing spare parts and any other products that are required for their use in accordance with their intended purpose, for their expected duration of their life.
8.4. In addition to the above, the Company bears all the obligations under the Law 7 (I) / 2000 as the Product’s seller. Especially in case of a defective product available through the Relia Eshop you can:
a. request for repair free of charge or replacement with another unless this is impossible or require a disproportionate expenses,
b. request a price reduction and
c. withdraw, unless it is a non-essential defect.
These obligations do not exist if the defect was caused by you or by force majeure either in its narrow or broad sense. In any case, the products must be accompanied by all necessary documentation and receipts. These obligations are in any case barred within two years.
8.5. If the product received is defective, the Client must inform the Company as soon as possible on how such defect had occurred. If the product is under warranty, the Company undertakes the obligation to collect and replace it at its own expense. Before you return the product, you must the Company.
8.6. If the product delivered is defective, the Company should pay for return costs and the Client may choose either its money return or a credit note for the purchase of another product, or re-shipment of his order. If the purchase is made with a credit card, the cancellation of the transaction and the relevant crediting your credit card will be performed.
8.7. More information on the process of returning faulty products is mentioned in detail in Chapter "Return Policy". Please follow the link Here.
9. Product’s evaluation
9.1. The Company enables users to evaluate products showcased at Relia Eshop. The ratings for each product can summarize the user experience with this product and any comments or judgments about the product. The content of the assessment should be personal, original creation of each user, without infringing copyright or other rights of third parties.
9.2. The product review must not include:
- Publication of hyperlinks ('hyperlink') which directly or indirectly directs users to another shop / page manufacturer
- Publication of information on commercial advertising or promotion of any third party other than legitimate promotional activities on organizing and supervising the Company, as administrator of the website.
- Reference to another user or product review from another user.
9.3. The Company reserves the right, in its absolute discretion, to select how the evaluations of products are presented (partially or completely), or delete reviews, or delete part of the text, informing the author of any changes where it is deemed necessary.
10. Limitation of liability
10.1. The Company in relation to its transactions through the Relia Eshop is not responsible for any damages that may result from the execution or lack of execution of orders or their delayed execution for any reason.
10.2. The Company provides no guarantee for the availability of the products, but it undertakes the obligation to inform Clients about their unavailability.
10.3. The Company provides the content (e.g. information, names, images), the products offered through the website "as is". Under no circumstances shall the Company be liable civilly or criminally for any damage that may be suffered by the user and / or client of the Relia Eshop or any other third party for a reason that has any connection with the operation and use of the Website and information and services in general, provided in relation to the products.
10.4. The Company assumes no responsibility for loss of data.
10.5. The Company assumes no responsibility for the incorrect use of the product by the Client.
10.6. If the products are for professional use, the Company shall not be liable for any consequence arising from use of the products within the professional activities of Client. The Company's liability is limited to the value of the products.
10.7. The Company makes is best efforts to ensure the high level of the Relia Eshop. However, the use of the Relia Eshop is the sole responsibility of the user / client and the Company is not responsible for any malicious third party intervention.
10.8. Associated with this sites are not under the control of the Company and therefore the Company is not responsible for the contents of any associated web site or any link contained in an associated website. The Company provides these links only as a convenience, and the inclusion of any link does not imply acceptance by the Company of the relevant website or its content.
11. Intellectual property rights
11.1. The content of the website of the Relia Eshop (without limitation text, images, trademarks, photos, graphics) are the sole property of Relia Eshop and partners or third parties. Any copying, reproduction or retransmission of the material without the written consent of the Company or its partners it is prohibited. The content of this website is protected by the Cypriot and international legislation for the protection of intellectual property rights and violators will be prosecuted legally.
11.2. The Company provides to the users / clients a limited license to access and use the Relia Eshop for placing orders and communicate with the Company.
12. Applicable Law
Any dispute that may arise between the Company and its users and / or clients of the Relia Eshop, which will involve the execution, application, interpretation, use, presentation, copy, or general relations of the parties created herein or on the occasion thereof, shall be settled by the Courts of Limassol and Cypriot law shall apply.